Toll free numbers

Give your customers an affordable, flexible and effective way to reach you

A toll free number offers your company a large and professional presence, giving your customers confidence in your business and enticing sales calls. Unlike a mobile phone number or fixed line number, callers know that someone will be on the other end of the line when they dial a toll free number.

With a toll free number in place, your callers pay nothing, or the cost of a local call, and you own the number. You also gain access to customised solutions to handle your incoming phone traffic (such as routing and message services).

Benefits for your business

Encourage sales calls, increasing sales and revenue
Never miss a sales call
Your business appears large and credible
Increase hours and days of operation
Customers pay local call cost, or nothing at all
You pay nothing at all, or standard call cost
No contracts or hidden fees
Monitor and measure calls

Toll free number types

Toll free number	Benefit of number type	Cost to caller (from landline)	Cost to business owner*
1800 numbers	Free for caller	Free call	Standard rate
1300 numbers	Local call rate for caller anywhere in Australia	Local call	First 15 mins free, then standard rate
13 numbers	Short and “premium” numbers; easy recall	Free call or local call	First 15 mins free, then standard rate
Smart numbers (E.g. 1300 NUMBERS)	Associate words of your business with number; easy recall	Charged as above, depending on toll free number type	Charged as above, depending on toll free number type
International	Global number that can be called anywhere in the world	Free call or local call	Charged depending on which country call originates from

* Costs based on toll-free numbers answering on a landline. Note: Mobile call rates charged depending on provider.

Find out more

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